Ongoing certifications
Once you’ve successfully onboarded an employee or have current employees already at your AV business, it’s time to determine what types of certifications you want to make standard.
Maybe you have a set of three or four you think would be integral to your level 1 staff. Perhaps there are a few more for the level 2 staff. A mix of general skills, security and networking are a good baseline.
You may also want to add in project management, service management and focused technical training for level 2.
Some certifications will need to be refreshed periodically. Others are current if you get related certifications, while some will need updating as products change. You will need to decide what is relevant in your company.
Reward system
Now that your employee has invested the time and effort to achieve this knowledge, how are you rewarding them? Do you offer a pay bump after a certification? Do they get a badge, a special parking spot, or another spiff? Have something as an added benefit.
Rewards are an integral part of culture. Not all have to be monetary, but they do need to be meaningful.
Who pays for all this knowledge?
Education is part of your benefits package and should be regarded as such. Speak with your accountant about the potential benefits of covering these costs, as well as college as employee benefits.
Read More: service desk job description
Once you’ve successfully onboarded an employee or have current employees already at your AV business, it’s time to determine what types of certifications you want to make standard.
Maybe you have a set of three or four you think would be integral to your level 1 staff. Perhaps there are a few more for the level 2 staff. A mix of general skills, security and networking are a good baseline.
You may also want to add in project management, service management and focused technical training for level 2.
Some certifications will need to be refreshed periodically. Others are current if you get related certifications, while some will need updating as products change. You will need to decide what is relevant in your company.
Reward system
Now that your employee has invested the time and effort to achieve this knowledge, how are you rewarding them? Do you offer a pay bump after a certification? Do they get a badge, a special parking spot, or another spiff? Have something as an added benefit.
Rewards are an integral part of culture. Not all have to be monetary, but they do need to be meaningful.
Who pays for all this knowledge?
Education is part of your benefits package and should be regarded as such. Speak with your accountant about the potential benefits of covering these costs, as well as college as employee benefits.
Read More: service desk job description
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