Help desk or first level support is the department in a company responsible for providing help and advice on topics relating to the company’s products and services. They are most often found in IT and computer science related industries. They provide support by phone, e-mail or via an internal ticket system. Learn more about the role, tasks and how to become a help desk technician!
You find the support number and hit dial. This is the basic help desk support. Help desk support refers to the process of providing information and support relating to company information as well as information regarding the products and services of the organization to the end-users/customers. It’s also frequent to find internal help desk support to answer technical questions within the company.
Help desk support is therefore also known as level 1 support, 1st level support or first level support.
It is provided by any organization to external clients and may be maintained by the organization itself or may even be outsourced to external service providers.
You find the support number and hit dial. This is the basic help desk support. Help desk support refers to the process of providing information and support relating to company information as well as information regarding the products and services of the organization to the end-users/customers. It’s also frequent to find internal help desk support to answer technical questions within the company.
Help desk support is therefore also known as level 1 support, 1st level support or first level support.
It is provided by any organization to external clients and may be maintained by the organization itself or may even be outsourced to external service providers.
No comments:
Post a Comment