HELP DESK MANAGER
Responsibilities
• Manage the assist table crew and evaluate performance
• Ensure customer support is timely and accurate on a day by day basis
• Train, broaden and lead a technical assist team to provide brilliant customer support and clear up all technical issues
• Contribute to improving customer service through actively responding to queries and coping with complaints
• Establish great practices via the complete technical support process
• Follow up with clients to identify regions of improvement
• Develop day by day, weekly and monthly reports on assist desk group’s productivity
• Ensure high first-class technical aid and increase client satisfaction.
Requirements
• Diploma in IT and/or applicable enterprise certifications
• Proven work revel in as a help table manager
• Hands on enjoy with help desk and remote manage software
• Solid technical history with an capacity to give commands to a non-technical audience
• Customer-service orientated with a problem-solving mindset
• Excellent written and verbal communications skills
• Have a problem-solving mindset with an ability to encourage your team to reap specific desires are essential talents to carry out properly in this position, and
• Have group management skills
• Having a driver’s license is an delivered advantage
Find the latest help desk positions near you. New help desk positions are posted every day. Find out what best fits your career Path
No comments:
Post a Comment