Exciting Career Path in IT help desk technician

Required Knowledge, Skills and Abilities

•Demonstrates specific information of a variety of working systems and servers.
•Exhibits knowledge of web development and multimedia platforms.
•Can translate theoretical expertise of IT structures to practical applications.
•Demonstrates exquisite customer service and interpersonal skills.
•Communicates certainly and effectively.
•Exhibits potential to interpret comprehensive technical guides and manuals.
•Can translate technical language into clean layman’s phrases for explanatory purposes.
•Demonstrates robust analytical and problem-solving skills.
•Works nicely with a team of other IT professionals.
•Is capable to keep a patient and calm demeanor when operating with frustrated customers and clients.
•Works speedy but successfully to solve problems.
•Is able to properly coping with sensitive and confidential statistics such as network passwords.

 IT help desk technician Education and Experience
•Bachelor’s Degree in Computer Science or related field required.
•Previous enjoy in IT area preferred.

Work Environment
•Time might be spent in an workplace setting remotely addressing caller issues and requests.
•Some journey to make on-website visits is likewise required.
•The standard 40-hour workweek applies.
•Typical hours are 9-5, although night shifts may be vital for agencies who offer 24/7 help table assistance.

Salary
•The common salary for a help table technician is between $40,000 and $45,000 consistent with year.
•Experienced and set up technicians can make up to $60,000 in line with year.