HELPDESK FOR BUSINESS CHALLENGES & SOLUTIONS

The Outsourcing (helpdesk for businesses) has been multiplying substantially with for small and medium - sized enterprises worldwide, formerly as just a way to perform administrative and operational tasks, undeniably outsourcing is experiencing a length of transformation, in which, more than definitely dealing with operational procedures, it need to be aligned and focused on business method and company goals.

At the equal time, there was an boom within the duty of the Information Technology region within organizations, so the need to standardize methods, procedures, in addition to the use of effective and efficient methods for the management of IT services, has handed to be the various strategic objectives of most companies seeking differentials inside the market.

CHALLENGES

• Proactivity, before the person realizes, we're already solving your problem
• Above all, deliver pride and productiveness to the end person
• Reduce the quantity of calls, of course, the decision time of calls
• Ensuring extra availability
• Provide economies of scale
• Establish a partnership dating with the service issuer by way of analogy
• Responding to the new and complex demanding situations of globalization
• Align the IT place with the business strategy, consequently, the company goals
• Finally, standardize tactics and procedures
• Manage IT services

SOLUTIONS

• Allocated Technician
• Hours Franchise Agreement
• Monitoring
• Windows and Linux Specific Projects
• GED
• Consulting - Infrastructure and Diagnostics Master Plan

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